FAQ – Frequently Asked Questions
Welcome to the Jeffree Star Cosmetics FAQ! Here you’ll find answers to common questions about our skincare products, orders, shipping, and more. If you don’t find what you’re looking for, feel free to contact us!
1. What skincare products do you offer?
We offer a wide range of skincare products designed to nourish and enhance your natural beauty. Our collection includes moisturizers, cleansers, serums, exfoliators, toners, and sun protection products, all formulated with high-quality ingredients for healthy, glowing skin.
2. How do I place an order?
To place an order, simply browse our website at www.jeffreestarcosmetics.com, select the products you’d like to purchase, and proceed to checkout. Follow the prompts to complete your order.
3. Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping costs and delivery times will vary based on the destination. You can find more details on our shipping page during checkout.
4. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options available at checkout.
5. How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information. You can use the tracking number provided to check the status of your shipment.
6. Can I change or cancel my order after it’s been placed?
Orders are processed quickly, so we are unable to make changes or cancellations once your order has been confirmed. Please double-check your order details before submitting.
7. Do you offer returns or exchanges?
We want you to be completely satisfied with your purchase! If you are not happy with your products, please review our return policy on the website for more information on how to initiate a return or exchange.
8. Are your products cruelty-free?
Yes, all of our products are cruelty-free. We do not test on animals, and we ensure that our skincare formulations are ethically produced.
9. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. You can purchase them directly from our website and use them for future orders.
10. How can I contact customer service?
If you need assistance, please contact our customer service team at info@jeffreestarcosmetics.com or call +1 630-845-3113. We’re available Monday – Friday, 9:00 AM – 6:00 PM CST.